FAQs – Sarah Express

1. What types of products does Sarah Express offer?

Sarah Express is your premier destination for fashion bags and footwear. We offer a curated collection of Women's Bags (crossbody bags, handbags, tote bags, backpacks, wallets, clutches), Men's Bags (backpacks, messenger bags, wallets), Women's Shoes (boots, ankle boots, heels, pumps, flats, loafers, sandals, slides, sneakers), Men's Shoes (sneakers, boots, loafers), and select Home Accessories. We carefully curate trendy and timeless pieces for every occasion.

2. How do I find the right shoe size?

Every shoe product page includes a detailed US/EU/UK size conversion chart. We recommend measuring your foot length and comparing it to the chart. If you're between sizes, we suggest sizing up. Product descriptions also include fit notes (e.g., "runs true to size" or "runs narrow"). Our team at support@sarahexpress.com is happy to help with personalized sizing advice.

3. How do I find the right bag size?

Each bag listing includes exact dimensions (L x W x H in inches and cm), strap drop length, and capacity details. Check the product description's size chart section for full measurements. If you need help choosing between sizes or styles, email us and our team will assist you.

4. How often do you add new products?

We update our inventory regularly with fresh styles and seasonal trends. New arrivals are featured on our homepage and in our New Arrivals section. Subscribe to our newsletter to be the first to know about new collections and exclusive previews.

5. What payment methods does Sarah Express accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options through Shopify's encrypted checkout. All transactions are protected with SSL encryption. Learn more on our Payment Policy page.

6. Is it safe to shop on Sarah Express?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. Our website is hosted on Shopify, one of the most secure e-commerce platforms. We never store your credit card information, and all payments are processed through PCI-compliant payment gateways.

7. Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. To request a modification or cancellation, email us immediately at support@sarahexpress.com with your order number. If your order has already shipped, you can use our return process described in our Refund Policy.

8. Do you offer gift cards?

Yes! Sarah Express gift cards are available in various denominations - perfect for the fashion lover in your life. Digital gift cards are delivered instantly via email and never expire. They can be used on any product on our website.

9. Where does Sarah Express ship to?

We ship throughout the United States (all 50 states). Select products tagged "Ship From Overseas" also ship internationally. International orders are considered final sale. Check individual product pages for shipping availability.

10. How much does shipping cost?

Shipping rates and available options are shown at checkout based on your location and selected items. US orders over $100 may qualify for standard shipping promotions as shown at checkout.

11. How long will my order take to arrive?

Standard delivery takes 10-15 business days. Orders are processed within 0-1 business days before shipping. Products shipped from the US (tagged "Ship from USA") arrive in 3-5 business days. You will receive tracking information once your order ships.

12. Can I track my order?

Yes! Once your order ships, you'll receive an email with your tracking number. You can also track your order via our Order Tracking page or by logging into your account.

13. What if my package is lost or delayed?

If your tracking shows no movement for 7 days or your package does not arrive within the expected timeframe, please contact us at support@sarahexpress.com. We'll investigate with the carrier and ensure you receive your order or a replacement/refund.

14. What is Sarah Express's return policy?

We offer a 14-day return window from the date of delivery. Items must be unworn/unused, with original tags attached and in original packaging. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. See our Refund Policy for full details.

15. How do I return or exchange an item?

To initiate a return or exchange:

1. Email support@sarahexpress.com with your order number and reason for return
2. We'll send return instructions and a prepaid label (for eligible US orders)
3. Pack items securely with all original tags and packaging
4. Drop off at any authorized shipping location
5. Refunds are processed within 5-7 business days of receiving your return

16. Are there any items that cannot be returned?

For quality and hygiene reasons, we cannot accept returns on:

• Shoes that have been worn outdoors
• Bags with visible signs of use or damage
• Items marked as "Final Sale"
• International orders (all international orders are final sale)
• Products damaged due to misuse or improper care

17. When will I receive my refund?

Once we receive and inspect your returned items (typically 2-3 business days after delivery), we'll process your refund. Funds usually appear in your account within 5-7 business days depending on your payment method and bank.

18. How does Sarah Express ensure product quality?

We partner exclusively with trusted manufacturers and suppliers who meet our strict quality standards. Each product undergoes quality checks for materials, construction, and finishing. We value customer feedback and continuously work with suppliers to improve our offerings.

19. How should I care for my shoes?

To keep your shoes looking their best:

• Wipe clean with a soft damp cloth after each wear
• Use appropriate shoe cleaner for the material (leather, suede, fabric)
• Store in a cool, dry place away from direct sunlight
• Use shoe trees or stuff with tissue paper to maintain shape
• Apply leather conditioner or waterproof spray for leather styles
• Avoid soaking or machine washing unless the label specifies

20. How should I care for my bag?

To keep your bag in excellent condition:

• Wipe the exterior with a soft, dry cloth regularly
• For leather bags, use a leather conditioner every few months
• Store in a dust bag or pillowcase when not in use
• Keep away from direct sunlight and moisture
• Avoid overloading - this can distort the shape and stress the straps
• Clean hardware with a dry cloth to prevent tarnishing

21. Are your products ethically sourced?

We're committed to responsible fashion practices. We work with suppliers who maintain ethical labor standards and increasingly source quality materials. We're continuously improving our supply chain transparency.

22. Do I need an account to shop at Sarah Express?

No, you can checkout as a guest. However, creating an account offers benefits like faster checkout with saved information, order history and tracking, wishlist to save favorite styles, and early access to sales and exclusive member offers.

23. How can I contact Sarah Express customer service?

• Email: support@sarahexpress.com (24-48 hour response time)
• Phone: +1 234-345-0067 (Monday-Friday, 9 AM-6 PM EST)
• Contact Form: Contact Us
• Live Chat: Available on our website during business hours
• Business Address: 1200 E Market Street, Suite 1243, Akron, OH 44305, United States

• Facebook: facebook.com/sarahexpress
• Instagram: instagram.com/sarahexpressshop
• Pinterest: pinterest.com/sarahexpressshop
• TikTok: tiktok.com/@sarah.express
• YouTube: youtube.com/@sarahexpressshop

24. Do you offer styling advice?

Yes! Our team is happy to help with bag styling, shoe pairing, and accessory coordination advice. Visit our Style Journal for tips and inspiration, or email us at support@sarahexpress.com with your style query.

25. How can I stay updated on sales and new arrivals?

Subscribe to our newsletter for exclusive subscriber-only discounts, early access to sales, new arrival alerts, style tips, and special birthday offers. Follow us on social media for daily style inspiration and flash sales!

26. Do you offer student or military discounts?

Yes! We offer 10% off for students and military personnel. Verify your status through our partner verification service at checkout to receive your discount code.

27. Can I use multiple discount codes on one order?

Generally, only one discount code can be applied per order. However, some promotions may stack with free shipping offers. The best available discount will automatically apply at checkout.

28. How does Sarah Express protect my personal information?

We take data protection seriously. Your information is encrypted using SSL technology, and we never share your personal data with third parties for marketing without your consent. Read our comprehensive Privacy Policy for full details.

29. Will I receive marketing emails after making a purchase?

You'll only receive marketing emails if you opt-in during checkout or sign up for our newsletter. Every email includes an easy unsubscribe link. We'll always send order confirmations and shipping updates regardless of marketing preferences.

30. What if I receive a damaged or incorrect item?

We apologize if this happens! Please contact us within 48 hours of delivery with your order number, photos of the damaged/incorrect item, and a description of the issue. We'll arrange for a replacement or full refund immediately, including return shipping costs.

31. Do you offer wholesale or bulk ordering?

Yes! For wholesale inquiries or bulk orders for boutiques, events, or organizations, please email support@sarahexpress.com with your requirements. Our wholesale team will provide pricing and minimum order information.