Refund policy
Return & Refund Policy β Sarah Express
Last Updated: May 11, 2026
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Return Eligibility
Return Window: 30 days from delivery date
Eligible Regions: United States and International orders (see regional details below)
Items must be:
β Unused, unworn, and unwashed
β In original packaging with tags attached
β Accompanied by proof of purchase
Non-returnable items:
β Final sale / clearance items
β Opened personal care or hygiene products
β Items damaged through customer misuse
International Returns
We accept return requests from all countries we ship to.
For international orders:
β’ Contact us within 30 days of delivery
β’ For damaged, defective, or incorrect items: full refund or replacement offered without return required
β’ For change-of-mind returns: customer is responsible for return shipping costs
β’ We will review each case individually to find the best resolution
Note: Due to international shipping costs, we may offer a partial refund or store credit in lieu of a physical return for eligible cases.
How to Start a Return
Step 1: Email support@sarahexpress.com with subject: "Return Request β Order #[your order number]"
Step 2: Include:
β’ Order number
β’ Item(s) to return
β’ Reason for return
β’ Photos (if damaged or incorrect)
Step 3: Wait for our response within 1β2 business days with authorization and instructions.
Step 4: Ship item back only after receiving authorization. Items sent without prior authorization may be refused.
Return Shipping Costs
β’ Defective / Damaged / Wrong item: Sarah Express covers return shipping. A prepaid return label will be emailed to you.
β’ Change of mind / Incorrect size: Customer is responsible for return shipping costs.
β’ Original shipping fees are non-refundable.
Refunds
β’ Inspection completed within: 2 business days of receiving return
β’ Refund processed within: 3β5 business days after approval
β’ Refund issued to: original payment method
β’ You will receive an email confirmation when your refund is processed
β’ Additional 3β5 days may be required by your bank or card issuer
No restocking fees are charged.
Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect:
β’ Contact us within 7 days of delivery
β’ Include clear photos of the item and packaging
β’ We will arrange a full refund or replacement at no cost to you
β’ No return required for low-value items
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return your original item for a full refund and place a new order. We recommend checking our size guide carefully before ordering.
Contact Us
Email: support@sarahexpress.com
Phone: +1 234-345-0067
Address: Sarah Express, 1200 E Market Street, Suite 1243, Akron, OH 44305, United States
Contact Page: Contact Us
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